Job Opportunities

Key Responsibilities

1 Prospective Agent Members

• Respond promptly to all prospective agent enquiries and accurately log data.

• Maintain and update agent enquiry pipelines to ensure accurate tracking.

• Create and manage new agent profiles on the digital portal.

• Support the recruitment process, including researching and interviewing prospective agents to ensure they meet our membership requirements. 

• Proactively contribute to strategies for growing the network of member agents, including research of agents and digital campaigns.

2 Agent Members

• Monitor and support existing agent members to ensure ongoing compliance with BBSN membership requirements.

• Implement and manage the reference renewal process to ensure that all agents have up-to-date references on file.

• Conduct agent review meetings to maintain ongoing engagement and monitoring, gather valuable market insights, and provide training and guidance on using the portal effectively.

• Support the annual ‘Renewal of Membership’ process, including management of survey forms.

• Ensure the membership database is accurate, complete, and up to date, including company and staff profiles.

• Support current agent members to ensure they get maximum benefit from the services we provide.

• Develop a greater understanding of the needs of agent members and feed this into the development of BBSN’s services.

• Engage with agent members before and during events, ensuring they feel supported, receive demonstrations and training, and have opportunities to provide feedback.

3 Digital Systems & Communications

• Maintain accurate, up-to-date, and well-managed portal and HubSpot back-end processes.

• Support the setup and management of email and communication campaigns in HubSpot (CRM), including workflow creation, tracking analytics, and reporting on engagement.

• Uphold high standards of data accuracy, integrity, system security, and regulatory compliance across all platforms.

• Support with updating the portal content for members.

• Keep clear records of member interactions for accountability and reporting purposes.

• Contribute to continuous improvements in membership processes.

• Attend BBSN events (Workshops and networking days) as required.

Person Profile

1 Qualifications & Experience

• Previous experience in an Admissions role in a boarding school is essential to understand the landscape and specific needs of our members.
• Proven experience of working with international student recruitment agents.
• Excellent communication and customer service skills, with a confident, clear and professional manner (written and verbal).
• Strong attention to detail and accuracy in managing customer data and digital records.
• Confident user of digital tools and CRM systems (ideally HubSpot) with an understanding of data workflows and reporting. Training on HubSpot and our systems will be provided.
• Experience managing customer or membership databases effectively.
• Comfortable engaging with agents and facilitating online meetings and training sessions.
• Experience of remote or hybrid working, with good self-organisation and time management.
• Educated to degree level is preferable. 

2 Skills

• Strong interpersonal skills, with a member-focused and solutions-oriented approach.
• Excellent organisational and administrative abilities, with the capacity to prioritise multiple tasks effectively.
• High level of digital literacy, including confident use of Microsoft 365, databases, online meeting platforms, and web-based systems.
• Keen discernment and sharp, analytical ability to distil information to form accurate, well-considered conclusions. 
• Sound judgment, integrity, and maturity, with the ability to navigate and resolve challenging situations thoughtfully and effectively.
• Collaborative team player, willing to share knowledge, contribute to team goals, and support colleagues proactively.

3 Personal Attributes

• Professional, approachable, and supportive in all member interactions.
• Proactive and adaptable, with a positive attitude to change and learning.
• Self-motivated, able to work independently and take ownership of responsibilities.
• Discreet and reliable, with a commitment to maintaining data confidentiality and compliance.
• Passionate about delivering excellent service and helping members get the most value from their membership.

[1] The job description outlined here is not an exhaustive list of the role responsibilities and we reserve the right to ask employees to undertake tasks outside of their job role where appropriate and where they are considered capable.

Contract & Working Pattern

Salary & Benefits

Please send your tailored CV and a short covering letter outlining why you are the right fit for the role to heidi@skorahr.co.uk by 5.00 pm on Friday 21 November 2025. Early applications are encouraged as interviews will be held on a rolling basis from 25 November. Please include your current salary and notice period (if applicable) in your covering letter.

Key Responsibilities

1 Member Support & Training

• Act as the first point of contact for member enquiries via phone, email, and web chat.
• Provide timely and professional responses to all membership-related queries.
• Support members with portal logins, navigation, and troubleshooting.
• Maintain and update the members’ database to ensure data accuracy and integrity.
• Help create and update user guides and training resources to improve digital literacy and platform usage by members.
• Deliver user training for school and agent members to maximise portal usage. 

• Create and support initiatives to increase member engagement with BBSN’s digital tools and services.
• Assist members in maximising the value of their membership through digital engagement and participation in webinars.
• Produce and digitally distribute value-driven content to promote portal use, profile updates, and engagement with online services.
• Support the planning and delivery of member webinars, online events, and communications.
• Help develop digital campaigns and workflows to encourage members to update their profiles and the importance of maintaining the integrity of the data.
• Help develop and maintain clear, interactive dashboards to access key metrics across digital platforms to review member engagement.
  

• Support the setup and management of email and communication campaigns in HubSpot (CRM), including workflow creation, tracking analytics, and reporting on engagement.
• Ensure portal and HubSpot back-end processes are accurate, up to date, and effectively maintained.
• Collaborate with the Membership & Digital Operations Manager to identify and resolve technical or data issues.
• Identify and implement automation opportunities to streamline internal workflows and processes, improving efficiency, accuracy, and enhanced UX.
• Help ensure high standards of data accuracy and integrity, system security, and regulatory compliance across all platforms.

• Support members with updating their portal content. 

4 Administration

• Maintain clear records of member interactions and support requests.
• Contribute to continuous improvements in membership processes and support materials.
• Provide general administrative assistance to the membership and digital systems teams as required.
• Attend BBSN events as needed. 

Person Profile

1 Qualifications & Experience

• Previous experience of working in admissions and marketing in a boarding school is essential to understand the landscape and specific needs of our members.
• Comfortable providing user support and troubleshooting technical or access issues.
• Excellent communication and customer service skills, with a clear and professional manner (written and verbal).
• Strong attention to detail and accuracy in managing customer data and digital records.
• Confident user of digital tools and CRM systems (ideally HubSpot) with an understanding of data workflows and reporting.
• Experience managing or supporting customer or membership databases.
• Experience of creating and publishing digital content (e.g. email campaigns, web updates, or newsletters).
• Experience of promotional activities, as you will assist members to develop and enhance their online profiles to showcase their schools/companies.
• Experience of remote or hybrid working, with good self-organisation and time management.
• Educated to degree level is preferable. 

• Strong interpersonal skills, with a customer-focused and solutions-oriented approach.
• Excellent organisational and administrative abilities, with the capacity to prioritise multiple tasks effectively.
• High level of digital literacy, including confident use of Microsoft 365, databases, online meeting platforms, and web-based systems. Training will be provided on our systems and Hubspot CRM.
• An analytical mindset with the ability to interpret data and engagement metrics to inform improvements.
• Ability to learn new systems quickly and apply problem-solving skills to improve efficiency.
• Strong written skills, with the ability to produce clear, concise, and engaging content.
• Confident in presenting and training members.
• A collaborative, proactive, positive, can-do attitude and team spirit.
• Commitment to upholding high standards and continuous improvement.
• Flexible and willing to take on new tasks as business needs evolve.
• Resilience, adaptability, and a high level of professionalism. 

 3 Personal Attributes

• Professional, approachable, and supportive in all member interactions.
• Proactive and adaptable, with a positive attitude to change and learning.
• Self-motivated, able to work independently and take ownership of responsibilities.
• Discreet and reliable, with a commitment to maintaining data confidentiality and compliance.
• Passionate about delivering excellent service and helping members get the most value from their membership.

Contract & Working Pattern

Salary & Benefits

Please send your tailored CV and a short covering letter outlining why you are the right fit for the role to heidi@skorahr.co.uk by 5.00 pm on Friday 21 November 2025. Early applications are encouraged as interviews will be held on a rolling basis from 25 November. Please include your current salary and notice period (if applicable) in your covering letter.